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Service Architect (ST02)


Job Type


About the Role


  • client: Norwegian, Aluminium industry
  • location: Science Park (Budapest) / headquarter (Székesfehérvár)
  • role purpose: identifying new service candidates and provide service improvement concepts for existing services based on multiple operational sources (50% - Contribute on an ongoing basis to design of new services, 30% - Service portfolio management and pricelist management, 20% - Drive Service improvement)
  • team: directly 3 people, indirectly it's an Enterprise... working closely with Service Improvement manager on implementation
  • leader: Senior Escalation Manager
  • remote: full


  • Service design for governance (IT) - liaise with service owners, service improvement manager in:

    • embed the service into the support organization
    • cover services with processes (Event-, Incident-, Problem-, Change management, Request fulfilment, Capacity-, Security-, Demand-, Release and deployment management etc.)
    • oversee and advise Service Improvement possibilities
    • oversee Service related changes to make the new service version transition seamless
    • contribute in user interface design and processes (Customer journey " the representation of the whole experience)
    • follow the services through their lifecycle
  • Service design for the Business (Purchasing, Legal, Controlling, Compliance, Communications, HR) :

    • cost-effective services
    • liaise with business functions (Purchasing, Controlling Finance) to ensure their correspondent services processes and organization is adjusted
    • oversee and advise contracts from SLA and pricing perspective Service Portfolio and Pricelist management
  • Service design for End users - liaise with UX design responsible in:

    • identify the Touch points
    • prepare the service storyboard
    • service communication
    • checking global trends
    • make end users involved, ask them for info


  • min. 5 év releváns tapasztalat
  • angol: min. B2
Apply Now
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