Service Architect (ST02)

Information

• client: Norwegian, Aluminium industry
• location: Science Park (Budapest) / headquarter (Székesfehérvár)
• role purpose: identifying new service candidates and provide service improvement concepts for existing services based on multiple operational sources (50% - Contribute on an ongoing basis to design of new services, 30% - Service portfolio management and pricelist management, 20% - Drive Service improvement)
• team: directly 3 people, indirectly it's an Enterprise... working closely with Service Improvement manager on implementation
• leader: Senior Escalation Manager
• remote: full

Task

• Service design for governance (IT) - liaise with service owners, service improvement manager in:

  • embed the service into the support organization
  • cover services with processes (Event-, Incident-, Problem-, Change management, Request fulfilment, Capacity-, Security-, Demand-, Release and deployment management etc.)
  • oversee and advise Service Improvement possibilities
  • oversee Service related changes to make the new service version transition seamless
  • contribute in user interface design and processes (Customer journey " the representation of the whole experience)
  • follow the services through their lifecycle

• Service design for the Business (Purchasing, Legal, Controlling, Compliance, Communications, HR) :

  • cost-effective services
  • liaise with business functions (Purchasing, Controlling Finance) to ensure their correspondent services processes and organization is adjusted
  • oversee and advise contracts from SLA and pricing perspective Service Portfolio and Pricelist management

• Service design for End users - liaise with UX design responsible in:

  • identify the Touch points
  • prepare the service storyboard
  • service communication
  • checking global trends
  • make end users involved, ask them for info

Requirement

• min. 5 év releváns tapasztalat
• angol: min. B2