ETRM Operator (PT)

Budapest

full-time

Info

• seniority: medior L2 - senior L1

• remote: 2 Office

Task

• Act as the first line of coordination for incoming IT support tickets.

• Evaluate and assign tickets in collaboration with the Head of IT Operations.

• Track the status of open and aging tickets, ensuring timely follow-ups with team members and end users.

• Ensure adherence to ticketing and support processes across the team.

• Recommend and implement improvements to the ticket handling workflow to streamline operations.

• Collaborate with stakeholders to fine-tune and structure PBIs (Product Backlog Items), including writing descriptions and helping set priorities.

• Support communication between users and the Operations team, especially in cases of delayed user response.

• Over time, pick up and resolve selected high-priority incidents (P1/P2) as needed.

Requirement

• 3+ years of experience in IT operations, service coordination, or application support.

• Strong organizational and communication skills.

• Proven ability to prioritize tasks and manage multiple stakeholders.

• Experience with ticketing systems (Azure DevOps is an advantage).

• Strong focus on process efficiency and continuous improvement.

• Exposure to cutting-edge energy trading technologies.

• Opportunity for professional growth and technical development.

• Flexible work arrangements and a supportive culture.leading complex IT migration and integration projects

Nice to have

• Familiarity with ETRM systems, especially Endur.

• Experience working in or supporting Energy Trading or Commodities businesses.

• Exposure to Agile/Scrum methodologies and backlog grooming.