Business Challenge 

Providing a fast, reliable, and user-friendly digital experience is a key strategic priority for Wizz Air. As the airline operates in a constantly evolving market and faces ever-increasing digital expectations from passengers, continuous enhancement and modernization of its platforms are critical. Achieving this requires a flexible, scalable, and unified digital infrastructure, supported by an expert team that drives innovation, ensures high availability, and enables the seamless rollout of new features — all to deliver an exceptional customer experience. 

Solution

Throughout Wizz Air’s digital transformation journey, Abesse’s experts have closely collaborated with the airline’s business and technology teams, along with other strategic partners. The result of this comprehensive discovery and co-design process is a modular, integrated architecture — seamlessly connected with flight operations and international booking systems — built to ensure scalability, high availability, and long-term sustainability. 

The core objective of the development was to deliver a unified, cross-platform digital experience, empowering passengers to manage every aspect of their journey — from booking and payment to real-time flight updates and mobile boarding. The solution is seamlessly integrated with Wizz Air’s internal systems, guaranteeing precise data exchange and reliable system performance. 

Over the past decade, the platform has been continuously evolving to align with a dynamic business landscape and emerging technologies. While the portal expands its digital capabilities, the IT infrastructure is being modernized toward a multi-cloud, containerized, microservices-driven architecture — delivering enhanced security, operational efficiency, and long-term scalability. 

Beyond development, testing, and automation, Abesse’s specialists play an active role in the platform’s day-to-day operations. Their responsibilities include DevOps and DevSecOps activities, content management, and release management — ensuring stable, secure, and efficient operation of Wizz Air’s digital platform. 

Results

As a result of the modernization, Wizz Air’s digital services are now consistently accessible across all platforms — mobile and web — delivering a stable and high-quality user experience. The new scalable, integrated system has supported the airline’s rapid growth, enabling operations on more than 800 routes in over 50 countries and accommodating a passenger increase from 41 to 70 million within five years. Its flexibility allows fast business adaptation, improves data accuracy, and enhances operational efficiency by minimizing manual processes. Altogether, these advancements have strengthened service reliability and optimized operating costs. 

Customer satisfaction and loyalty have shown measurable improvement, strengthening Wizz Air’s long-term growth and competitive advantage. 

Abesse played a pivotal role in delivering a secure, sustainable, and future-ready digital platform for Wizz Air’s continued growth.